F.A.Q.s

Yes we do! We may need to do a test print on some items though, as we may not be able to print on the material or style.

This is a growing part of our business at Fifth Column, so get in touch to find out how we can help you.

It depends on the design you’d like to get printed/embroidered. We will do an order as small as 50 t-shirts per design but there will be some restrictions on size and number of colours. It’s more economical for you to order at least 100 to be printed.

Yes. Different shirt colours are ok as long as the ink colours are the same. However, you must order at least 10 of each shirt colour, and 20 of each print colour. If we need to change ink colours additional fees will apply

You can order a selection of sizes unless otherwise stated.

This shouldn’t be a problem. We print on hundreds of different brands but to make it easy we only list the most popular ones. As long as we can get the blanks we will print it for you. Just drop us an email and we will see what we can do!

Please note that we get great prices from our suppliers on stock items, so it might be worth seeing what price we can get you before ordering these yourself.

We can only print on garments from brands we already work with, like (Stanley/Stella, Continental Clothing, Gildan, etc.)

The handling fee for t-shirts, vests, tote bags and smaller items is 50p per garment, for other items it’s £1.

All garments are supplied at your own risk and Fifth Column will not be responsible for the cost of the supplied garment. Due to the nature of the business, spoils are possible and we strongly recommend supplying some extra pieces if you need exact quantities.

Fifth Column will not, at any time, be responsible for any lost profits on items shortened from your order. (i.e. If you paid £3.50 per shirt to get it printed but you sell them for £35.00, Fifth Column is only responsible for the £3.50 you paid us for the print).

For any under-runs or spoils, the printing charge will be credited to your account if you have paid the invoice upfront.

All supplied garments must be checked by the customer before sending them to ensure that there are no manufacturing defects. Fifth Column will not, at any time, be responsible for any imperfections in the finished product if faulty garments are supplied.

We request that you do not send any stock to us before the order is finalised or a warehousing fee may apply.

All orders can have up to 10% under run, due to shirts being damaged during printing for example. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered. However, if there is a shortage with your order, we will refund or credit you for the difference.

Screen setups are based on the amount of colours in your design, so a screen needs to be set up for each colour. If you are printing a light colour on a dark or light coloured garment, we strongly recommend printing an under base to keep the colours vibrant. This also counts as an additional screen/colour; so, for example, printing white on black would count as a 2 colour print. If you have any questions about how many screen setups your design might need, get in touch with us.

Our delivery costs are per box, so no matter whether you have 1 or 30 tees, the price is the same. If you would like to save on these costs, you can always come and collect from us or perhaps arrange your own courier.

Our standard turnaround time is 7-10 working days + shipping time. Turnaround time is only an estimate and is not guaranteed. It only starts when your order is paid for, we have all information to complete it, AND we have the final approval from you via email. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 3 additional days for more complicated labelling. The most up-to-date turnaround time will be confirmed once the order is booked in. If you have a deadline for your order, you must let us know when placing your order and a rush fee may apply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of Fifth Column’s control (i.e. weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored in to the initial turn around time estimate.

We strongly advise that you do not book any photoshoots until you have the order in hand. Turnaround times are an estimate and if for any reason there is a delay with your order, we will not be responsible for any loss of money for the booked shoot.

It is always best to have the garments first and then book a slot accordingly.

You’re more than welcome to come in and have a look around in our showroom.
Please make sure you book an appointment in advance, otherwise we can’t guarantee that we will have someone free to see you.

Yes. The sampling fee applies to cover the time we would need to spend setting up the design/screens/inks to then print one or two garments, for example. However, if you then order over 500 pieces of that design, we would happily take off the sampling charge from your final invoice.

Yes, we can help you with this. Just email us your idea and we’ll find out the best way to create the artwork.

Unfortunately we can’t offer mock-ups for every size tee, as they are not to scale. They are to give a rough indication of sizing and positioning.

If you want a particular size for your print, this information gets added to the job sheet anyway, so the mock-up is just a guide. Usually we would only make mock-ups for the different colour prints, rather than on every garment. If you do need various mock-ups provided, there may be an additional charge.

Pantone is a standardised colour matching system. Specific Pantone numbers make it possible for all manufacturers and clients to reference and match the exact same colours.

Turnaround time only starts when your order is paid for, we have all information to complete it, AND we have the final approval from you via email.

Yes. You can order plain samples of garments you would like to see but all samples are non-refundable and non-returnable. Suppliers charge a 25% restocking fee and you would need to cover the delivery costs back, so it isn’t really worth it.

You can use up to 12 colours on white t-shirts and 11 colours on dark t-shirts. However, the minimum order quantity increases with the number of print colours.

We keep the screens for 2 months after each order in the case of having to reprint them quickly. After 2 months we re-claim the screens for other jobs.

If you come back to print a previous job after it has been reclaimed we’ll charge a screen re-set fee of £15 per screen instead of £28, as long as the artwork and print colours are the same as before

All Files must be 300 DPI and scaled to the required print size or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG

Fifth Column’s standard screen size is 28cm x 40cm.

This fills pretty much the whole front of a t-shirt

Our jumbo/large screen size is 40cm x 60cm

This will depend on the garment you are using and how it fits on to the board. Our maximum board size allows 10cm wide x 40cm high – but this would need to be confirmed once you have provided the size breakdown and garment details.

We require full upfront payment from new clients. After a few orders, payment terms can be discussed with your account manager.

Maybe. Why don’t you drop us an email and we’ll see what we can do!

Yes. We source our garments from top quality suppliers.

We print on a wide range of garments from t-shirts, hoodies, and workwear, to jackets and bags. If you’ve got an idea of where you’d like your logo, we can probably make it a reality.

We believe that our prices are very competitive given the skill and time we take during the production process. The quality of our work is first class. Give us the specifics of your order, we’ll assess whether we are offering the same service as the competitor, and we would hope to meet or beat it.

Not at this time.

We have over four decades of experience and produce thousands of garments per day. We’ll be unfazed by whatever volume you have in mind.

If that’s the case, we’ll do whatever we can to turn your garments around to your deadline – there will be an additional charge, though.

Yes that is absolutely fine, as long as the print colour is the same.

We can ship internationally, but additional delivery charges will apply and the delivery time will be longer. The cost and time will be confirmed when placing your order.

This can sometimes be a tricky one, as colours appear different from screen to screen, and then in physical life too. We have a 10% tolerance for print colours to be slightly off, due to the nature of this issue. If you provide a colour reference, we will try our best to match this as closely as possible (unless a pantone is provided). We can’t guarantee colour matching, though of course we use the closest colour of ink that we can. If you have an exact colour of ink you want us to use please let us know (brand/model/PMS Colour). There may be an additional cost.

Left chest, centre chest, either side of body, upper back, middle back, lower back, upper/lower offset back, sleeves and inside the neck…lots of places!

We sort and fold by size and shirt colour so you can find what you are looking for quickly. Typically they are packaged in sets of 10 per size.

No problem – just let us know what brand and we will work with you to get it. Any cost differences will be adjusted to the pricing on our site and in our sales.

We use both plastisol and water-based inks. Plastisol is a thicker more opaque print, while water-based has a more vintage look to it. Plastisol is more durable ink, whereas with water-based prints you will notice some fading after the first wash. Plastisol has a plastic texture to the print area, and with water-based you cannot feel the print after the first wash.

Under-base is a base coat of white ink used on darker garments so that the other colours printed on top “pop” off the dark background. Imagine primer for painting a wall – if you don’t prime the wall the paint is dulled by the coat of paint under it.

This can be printed with plastisol or discharge inks.

The difference between plastisol and discharge under-base is that discharge actually “bleaches” the pigments of the shirt to a bone white allowing a softer less thick print to be applied on top. Discharge is typically used with water-based inks printed on top of it. Finally discharge ONLY works with 100% cotton garments and its consistency of white cannot be guaranteed because of the different methods of dyeing of each t-shirt supplier.

Yes, but only on orders of 500+ garments and we cannot hold the presses until you reply. If you need a photo proof of the first print lets us know and we will communicate a time to “be on call” for the email. We cannot delay production more than 10 min without charging a proofing fee.

Drop shipping is a retail fulfilment method where a third party supplier doesn’t keep the products it sells in stock. Instead, when a store sells a product using the drop shipping model, it purchases the item from you as the third party and has it ships directly to the customer on your behalf. As a result, you don’t have to handle the product directly. Unfortunately we do not offer this service.

Print on demand [POD] is one an e-commerce model. Under this model, you can sell customized products through a 3^rd party platform. A customer can place an order with said platform and then your artwork would be printed directly onto a garment product. So, the printing site will print your artwork (design) on products of your choice only upon the placement of an order. For this reason, it is also known as on-demand printing. Unfortunately we do not offer a Print-on-Demand service.